You need to open a TAC case, and your Cisco reseller should know this.
Sounds like he is quite clueless, I find find another dealer.
"Tilman Schmidt" <firstname.lastname@example.org> wrote in message
> One of my ASA 5505s greeted me today with these messages:
> %ASA-4-402125: CRYPTO: The ASA hardware accelerator Ipsec ring timed out
> (Desc= 0x3062968, CtrlStat= 0x8000, ResultP= 0x1A89F90, ResultVal= 255,
> Cmd= 0x11,
> CmdSize= 0, Param= 0x0, Dlen= 49, DataP= 0x1A89F4C, CtxtP= 0x3953140,
> SWReset= 1)
> %ASA-4-402126: CRYPTO: The ASA created Crypto Archive File <
> disk0:/crypto_archive/crypto_arch_2.bin > as a Soft Reset was necessary.
> Please forward this
> archived information to Cisco
> I salvaged the crypto_arch_2.bin file and the crypto_arch_1.bin one I
> found beside it. (Seems that it was the second time this happened, but
> the first time must somehow have escaped my attention.) So where do I
> send that now? My ASA dealer says he wouldn't know what to do with it.
> Please excuse my bad English/German/French/Greek/Cantonese/Klingon/...