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ASA error %ASA-4-402126 "please forward this to Cisco"

One of my ASA 5505s greeted me today with these messages:

%ASA-4-402125: CRYPTO: The ASA hardware accelerator Ipsec ring timed out (Desc= 0x3062968, CtrlStat= 0x8000, ResultP= 0x1A89F90, ResultVal= 255, Cmd= 0x11,
CmdSize= 0, Param= 0x0, Dlen= 49, DataP= 0x1A89F4C, CtxtP= 0x3953140, SWReset= 1)
%ASA-4-402126: CRYPTO: The ASA created Crypto Archive File < disk0:/crypto_archive/crypto_arch_2.bin > as a Soft Reset was necessary. Please forward this
archived information to Cisco

I salvaged the crypto_arch_2.bin file and the crypto_arch_1.bin one I
found beside it. (Seems that it was the second time this happened, but
the first time must somehow have escaped my attention.) So where do I
send that now? My ASA dealer says he wouldn't know what to do with it.

Thanks,
Tilman

-- 
Please excuse my bad English/German/French/Greek/Cantonese/Klingon/...
0
Tilman
10/20/2008 3:24:43 PM
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You need to open a TAC case, and your Cisco reseller should know this. 
Sounds like he is quite clueless, I find find another dealer.

"Tilman Schmidt" <ts-usenet0810@pxnet.com> wrote in message 
news:gdi7rr$edl$1@news.pironet-ndh.com...
> One of my ASA 5505s greeted me today with these messages:
>
> %ASA-4-402125: CRYPTO: The ASA hardware accelerator Ipsec ring timed out 
> (Desc= 0x3062968, CtrlStat= 0x8000, ResultP= 0x1A89F90, ResultVal= 255, 
> Cmd= 0x11,
> CmdSize= 0, Param= 0x0, Dlen= 49, DataP= 0x1A89F4C, CtxtP= 0x3953140, 
> SWReset= 1)
> %ASA-4-402126: CRYPTO: The ASA created Crypto Archive File < 
> disk0:/crypto_archive/crypto_arch_2.bin > as a Soft Reset was necessary. 
> Please forward this
> archived information to Cisco
>
> I salvaged the crypto_arch_2.bin file and the crypto_arch_1.bin one I
> found beside it. (Seems that it was the second time this happened, but
> the first time must somehow have escaped my attention.) So where do I
> send that now? My ASA dealer says he wouldn't know what to do with it.
>
> Thanks,
> Tilman
>
> -- 
> Please excuse my bad English/German/French/Greek/Cantonese/Klingon/... 


0
Thrill5
10/22/2008 3:54:44 AM
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