System received a Bus Error exception

  • Permalink
  • submit to reddit
  • Email
  • Follow


One of my Cisco 3640 routers keep crashing lately, giving the
following on the console--

-Traceback= 610561EC 610688F4 610484D4
*** System received a Bus Error exception ***
signal= 0xa, code= 0xc, context= 0x61c87ab0
PC = 0x6043542c, Cause = 0x420, Status Reg = 0x34018002

A 'show region' is below:

Region Manager:

      Start         End     Size(b)  Class  Media  Name
 0x03A00000  0x03FFFFFF     6291456  Iomem  R/W    iomem
 0x30000000  0x30FFFFFF    16777216  Flash  R/O    flash
 	0x60000000  0x639FFFFF    60817408  Local  R/W    main
 0x60008950  0x61155ABF    18141552  IText  R/O    main:text
 0x61156000  0x61AE71DF    10031584  IData  R/W    main:data
 0x61AE71E0  0x61D5151F     2532160  IBss   R/W    main:bss
 0x61D51520  0x639FFFFF    30075616  Local  R/W    main:heap
 0x80000000  0x839FFFFF    60817408  Local  R/W    main:(main_k0)
 0xA0000000  0xA39FFFFF    60817408  Local  R/W    main:(main_k1)


Can someone please confirm what may be the cause of the problem? Thanks

0
Reply nlcny (1) 10/19/2007 3:58:46 PM

See related articles to this posting

as Peter has said it is ahardware fault of some sort

see Cisco doc "Troubleshooting Bus Error Crashes"

http://cco.cisco.com/en/US/products/sw/iosswrel/ps1831/products_tech_note09186a00800cdd51.shtml

for some troubleshooting hints and procedures


If you have a SmartNet support contract for the unit, then open a case
with the Cisco TAC

0
Reply Merv 10/19/2007 6:37:59 PM

Greetings...

On Fri, 19 Oct 2007 15:58:46 UTC,  nlcny@yahoo.com wrote:

> One of my Cisco 3640 routers keep crashing lately, giving the
> following on the console--
> 
> -Traceback= 610561EC 610688F4 610484D4
> *** System received a Bus Error exception ***
> signal= 0xa, code= 0xc, context= 0x61c87ab0
> PC = 0x6043542c, Cause = 0x420, Status Reg = 0x34018002
> 
> A 'show region' is below:
> 
> Region Manager:
> 
>       Start         End     Size(b)  Class  Media  Name
>  0x03A00000  0x03FFFFFF     6291456  Iomem  R/W    iomem
>  0x30000000  0x30FFFFFF    16777216  Flash  R/O    flash
>  	0x60000000  0x639FFFFF    60817408  Local  R/W    main
>  0x60008950  0x61155ABF    18141552  IText  R/O    main:text
>  0x61156000  0x61AE71DF    10031584  IData  R/W    main:data
>  0x61AE71E0  0x61D5151F     2532160  IBss   R/W    main:bss
>  0x61D51520  0x639FFFFF    30075616  Local  R/W    main:heap
>  0x80000000  0x839FFFFF    60817408  Local  R/W    main:(main_k0)
>  0xA0000000  0xA39FFFFF    60817408  Local  R/W    main:(main_k1)
> 
> 
> Can someone please confirm what may be the cause of the problem? Thanks

The key is 

	> *** System received a Bus Error exception ***

This is indicative of a Hardware failure. I have seen something 
similar with an old 4700 Router, it would crash at random intervals, 
anything between 4 hours to 4 weeks of operation, regardles of any 
obvious operation. Replacing the router cured the problem.

Cisco H/W failures are not always common, but they do happen......;-)

Cheers............pk.

-- 
Peter from Auckland.
0
Reply Peter 10/19/2007 7:38:55 PM

Post output of show version and show stack


0
Reply Merv 10/19/2007 8:34:34 PM

Also Cisco docs on troubleshooting bus errors also suggest trying to
upgrade IOS software in the event the issue is osftware rleated

0
Reply Merv 10/20/2007 8:30:53 AM

On Oct 19, 4:34 pm, Merv <merv.hr...@rogers.com> wrote:
> Post output of show version and show stack

Here they here, thanks. I know the IOS is old but we don't have
support to get the upgrade and the router has been operating without
issues for over 2 years.

------------------ show version ------------------

Cisco Internetwork Operating System Software
IOS (tm) 3600 Software (C3640-IS-M), Version 12.2(1), RELEASE SOFTWARE
(fc2)
Copyright (c) 1986-2001 by cisco Systems, Inc.
Compiled Fri 27-Apr-01 03:19 by cmong
Image text-base: 0x60008950, data-base: 0x61156000

ROM: System Bootstrap, Version 11.1(20)AA2, EARLY DEPLOYMENT RELEASE
SOFTWARE (fc1)

uptime is 13 hours, 40 minutes
System returned to ROM by bus error at PC 0x610561EC, address 0x1
System image file is "flash:c3640-is-mz.122-1.bin"

cisco 3640 (R4700) processor (revision 0x00) with 59392K/6144K bytes
of memory.
Processor board ID 26388688
R4700 CPU at 100Mhz, Implementation 33, Rev 1.0
Bridging software.
X.25 software, Version 3.0.0.
SuperLAT software (copyright 1990 by Meridian Technology Corp).
1 FastEthernet/IEEE 802.3 interface(s)
1 ATM network interface(s)
DRAM configuration is 64 bits wide with parity disabled.
125K bytes of non-volatile configuration memory.
16384K bytes of processor board System flash (Read/Write)

Configuration register is 0x2102



------------------ show stacks ------------------


Minimum process stacks:
 Free/Size   Name
 5604/6000   DHCPD Receive
 8116/12000  Init
 5288/6000   RADIUS INITCONFIG
 8720/12000  Virtual Exec

Interrupt level stacks:
Level    Called Unused/Size  Name
  1    40679547   7964/9000  Network interfaces
  2       11608   8620/9000  DMA/Timer Interrupt
  3           0   9000/9000  PA Management Int Handler
  4          47   8616/9000  Console Uart
  5           0   9000/9000  External Interrupt
  7    12310505   8604/9000  NMI Interrupt Handler

System was restarted by bus error at PC 0x610561EC, address 0x1
3600 Software (C3640-IS-M), Version 12.2(1), RELEASE SOFTWARE (fc2)
Compiled Fri 27-Apr-01 03:19 by cmong (current version)
Image text-base: 0x60008950, data-base: 0x61156000


Stack trace from system failure:
FP: 0x61E41358, RA: 0x610561EC
FP: 0x61E413D0, RA: 0x610688F4
FP: 0x61E41408, RA: 0x610484D4


***************************************************
******* Information of Last System Crash **********
***************************************************

0
Reply nlcny 10/22/2007 5:35:25 PM


System was restarted by bus error at PC 0x610561EC, address 0x1

the above message with an invalid memory address suggest that the
issue is potentially a software bug.

Not that you software is old but it is the first release of 12.2

are all of your 3640's running the same release ?

You really should get a minimal support contract ( 8 x 5 NBD ) so you
can upgrade the software

has anything changed in your environment lately in terms of volume or
type of traffic that is hitting this box ?

Any config changes ?

do you have an OC3 ATM interface in the 3640 ???

=============================================

The failure was caused by a software defect.Note that this is a bus
error crash
and can also be hardware related.Please read Troubleshooting Bus Error
Crashes
for more details,especially if no bug from the list seems to match
your issue.

The stack trace decoded symbols are:
	rs8234_data_receive_complete
	rs8234_data_receive_complete
	rs8234_data_receive_complete
	atmoc3_rs8234_interrupt
	atmoc3_pm5346







0
Reply Merv 10/22/2007 6:48:47 PM

On Oct 22, 2:48 pm, Merv <merv.hr...@rogers.com> wrote:
> System was restarted by bus error at PC 0x610561EC, address 0x1
>
> the above message with an invalid memory address suggest that the
> issue is potentially a software bug.
>
> Not that you software is old but it is the first release of 12.2
>
> are all of your 3640's running the same release ?
>
> You really should get a minimal support contract ( 8 x 5 NBD ) so you
> can upgrade the software
>
> has anything changed in your environment lately in terms of volume or
> type of traffic that is hitting this box ?
>
> Any config changes ?
>
> do you have an OC3 ATM interface in the 3640 ???
>
> =============================================
>
> The failure was caused by a software defect.Note that this is a bus
> error crash
> and can also be hardware related.Please read Troubleshooting Bus Error
> Crashes
> for more details,especially if no bug from the list seems to match
> your issue.
>
> The stack trace decoded symbols are:
>         rs8234_data_receive_complete
>         rs8234_data_receive_complete
>         rs8234_data_receive_complete
>         atmoc3_rs8234_interrupt
>         atmoc3_pm5346


Are you experiencing a lot of errors of the ATM interfce

post show interface for the ATM interface

then clear counters and monitor

how many ATM PVC's are configured on interface ?



0
Reply Merv 10/22/2007 7:42:09 PM

Merv, thanks so much for your replies and insights. Much appreciate
it.

Yea, all our 3640's are running the same IOS release. The one that's
having issues does have an ATM interface that's connected via DS3 to a
disaster recovery site. The config hasn't been changed, nor has
traffic increased since it went live 2 years ago. I'll see if I can
get the IOS upgraded.

Thanks again.

The partial show int is below:

ATM0/0 is up, line protocol is up
  Hardware is RS8234 ATM DS3
  Internet address is x.x.x.x/30
  MTU 4470 bytes, sub MTU 4470, BW 45000 Kbit, DLY 190 usec,
     reliability 255/255, txload 3/255, rxload 2/255
  Encapsulation ATM, loopback not set
  Keepalive not supported
  Encapsulation(s): AAL5
  1024 maximum active VCs, 1 current VCCs
  VC idle disconnect time: 300 seconds
  Last input 00:00:22, output 00:00:00, output hang never
  Last clearing of "show interface" counters never
  Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops:
1041
  Queueing strategy: Per VC Queueing
  30 second input rate 362000 bits/sec, 148 packets/sec
  30 second output rate 699000 bits/sec, 148 packets/sec
     73141416 packets input, 4166298791 bytes, 0 no buffer
     Received 0 broadcasts, 0 runts, 0 giants, 0 throttles
     0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort
     85323223 packets output, 265472058 bytes, 0 underruns
     0 output errors, 0 collisions, 1 interface resets
     0 output buffer failures, 0 output buffers swapped out


On Oct 22, 2:48 pm, Merv <merv.hr...@rogers.com> wrote:
> System was restarted by bus error at PC 0x610561EC, address 0x1
>
> the above message with an invalid memory address suggest that the
> issue is potentially a software bug.
>
> Not that you software is old but it is the first release of 12.2
>
> are all of your 3640's running the same release ?
>
> You really should get a minimal support contract ( 8 x 5 NBD ) so you
> can upgrade the software
>
> has anything changed in your environment lately in terms of volume or
> type of traffic that is hitting this box ?
>
> Any config changes ?
>
> do you have an OC3 ATM interface in the 3640 ???
>
> =============================================
>
> The failure was caused by a software defect.Note that this is a bus
> error crash
> and can also be hardware related.Please read Troubleshooting Bus Error
> Crashes
> for more details,especially if no bug from the list seems to match
> your issue.
>
> The stack trace decoded symbols are:
>         rs8234_data_receive_complete
>         rs8234_data_receive_complete
>         rs8234_data_receive_complete
>         atmoc3_rs8234_interrupt
>         atmoc3_pm5346


0
Reply nlcny 10/24/2007 1:57:23 PM
comp.dcom.sys.cisco 25148 articles. 24 followers. Post

8 Replies
242 Views

Similar Articles

[PageSpeed] 19

  • Permalink
  • submit to reddit
  • Email
  • Follow


Reply:

Similar Artilces:

*** System received a Bus Error exception *** in cisco2621
Dear all, We are receiving this error message in cisco2621 and can't boot the router. I cannot even do a downgrade to the IOS via ROM mode. Please Help !! rommon 3 > meminfo Main memory size: 64 MB. Available main memory starts at 0x10000, size 65472KB IO (packet) memory size: 0 percent of main memory. NVRAM size: 32KB rommon 4 > ? rommon 11 > sysret System Return Info: count: 19, reason: reset pc:0x0, error address: 0x0 Stack Trace: FP: 0x00000000, PC: 0x00000000 FP: 0x00000000, PC: 0x00000000 FP: 0x00000000, PC: 0x00000000 FP: 0x00000000, PC: 0x00000000 FP: 0x00000000, PC...

Error in voltage measurement from Generator Bus in 9 bus system
I have developed the 3 machine 9 bus system in simulink. i am using the "Three-Phase Voltage Measurement" block as bus in the 9 bus system. The generator bus is between the synchronous generator and the the transformer. When i try to enable the Voltage measurement option from the bus and run simulink simulation then i am getting a error message as "The Voltage Measurement block 'My_Project/Three-Phase V-I Measurement4' is connected between two isolated networks." If i don't able to enable the option then how can i measure that bus voltage? When i set the vol...

system exception error
Hello. I have D3/NT 7.2.0 running in a Windows 2000 Server SP4 machine. After a sort time using D3ODBC driver connection, the connection loses and "System Exception" error is displayed. The client machines uses a dinamic IP address achieved from a DHCP server. Has this circumstance any influence over the Virtual Machine behaviour?. After the incidence I must reinitialize the Virtual Machine to work on. ...

PCI System Error Exception
Hello everyone I just got back a Cisco 2621 and it tells me the following message System Bootstrap, Version 11.3(2)XA4, RELEASE SOFTWARE (fc1) Copyright (c) 1999 by cisco Systems, Inc. TAC:Home:SW:IOS:Specials for info *** PCI System Error Exception *** PC = 0xfff058bc, Vector = 0x100, SP = 0x680127c8 and it stops there and I can't do anything. Any suggestions? Thank You SamPasic@gmail.com writes: >I just got back a Cisco 2621 and it tells me the following message >System Bootstrap, Version 11.3(2)XA4, RELEASE SOFTWARE (fc1) >Copyright (c) 1999 by cisco Systems, Inc. >TAC:Ho...

...received an X Window System error...
Hi, I wrote a app that gets the window id of the root window and then graps the button press events of the root window. This is an enhancement to a WM without a root menu. My app works well, but if I start it twice or with a WM which graps the button press event of the root window it crashes with this text: The program 'grootevent' received an X Window System error. This probably reflects a bug in the program. The error was 'BadAccess (attempt to access private resource denied)'. (Details: serial 44 error_code 10 request_code 2 minor_code 0) (Note to program...

Program received signal SIGBUS, Bus error
All X applications fail to start in my FreeBSD-5.3BETA2 (i386): adamo % xeyes Bus error (core dumped) adamo % gdb xeyes GNU gdb 6.1.1 [FreeBSD] Copyright 2004 Free Software Foundation, Inc. GDB is free software, covered by the GNU General Public License, and you are welcome to change it and/or distribute copies of it under certain conditions. Type "show copying" to see the conditions. There is absolutely no warranty for GDB. Type "show warranty" for details. This GDB was configured as "i386-marcel-freebsd"...(no debugging symbols found). ... (gdb) ...

Urgent help pleeeeassse... System restarted by bus error
Just had my 2503 reload, and it says this: cti_dial uptime is 19 minutes System restarted by bus error at PC 0x191162, address 0x3A4A80 This is probably the most critical device at my work, and we just let the Smartnet lapse due to we will be getting a 3700 series shortly in the new year. Any advice? Thanks Paul In article <HO6dnYiBXMGgZ2yi4p2dnA@edaptivity.com>, ReD-MaN <redman@nospam.linuxvpn.net> wrote: :Just had my 2503 reload, and it says this: :cti_dial uptime is 19 minutes :System restarted by bus error at PC 0x191162, address 0x3A4A80 :This is probably the most cr...

Ideas on Return Stack entries after a system exception error
Hi all, I am running D3/NT 7.5.6. I can run the 'problem' program forever without an abort. My D3 system server sits on my local LAN. All users connect using Wintegrate as a front end. I asked a remote user to log in and try the system to check if the database which I merged onto our main server was working correctly. He has experienced the error : "System exception, entering the Monitor Debugger". Luckily it only freezes his port temporarily. The SYSTEM-ERRORS log shows the following Return Stack contents : ...

reboot due to system error / Register dump from exception handler
hi, &nbsp; I have a problem&nbsp;with Labview RT when using Reboot function. &nbsp; The RT target (desktop) reboot but there is a message : Reboot due to system error.&nbsp; And if I reboot once again, the target become in safe mode. &nbsp; Now, If I look at the log I obtain the following message see more in the log attached! &nbsp; *** REGISTER DUMP FROM EXCEPTION HANDLER (code 0x80000003) *** &nbsp; &nbsp; I don't understand why there is this message. &nbsp; Anybody has an explaination? &nbsp; &nbsp; &nbsp; Nouveau Document texte2.txt: ht...

using 'system' running external program reported bus error
Dear all, I run one external c++ program (compiled, works fine on X11 tcsh) as: system('name') then Matlab stopped and reported Bus error Some more details, I am running it on Mac OS 10.5.5 and Matlab 7.4 (also I tried with 2008b, same error). Does anybody have some hints or suggestions? Thank you in advance. Pei OK. I fixed the problem, just share the information with those who may have similar problem. Actually, in my C program, I called FFTW3 (www.fftw.org) to do the FFT, and compiled with linking dynamic library (e.g. gcc name.c -...

problem with nfs mount and "1831-008" error -> "vmount: A system call received..."
# mount -o ro,vers=3 -v nfs nimserver:/export/lpp_source /a mount: 1831-008 giving up on: nimserver:/export/lpp_source vmount: A system call received a parameter that is not valid. Here's some more details: 1. nfsmounting the filesystem locally works fine... 2. tried 3 AIX hosts on the same subnet... all fail with same error 3. name resolution is NOT an issue 4. tcpdump shows the client talking with the NIM server's filenet and shilp, etc. Any hints? Our engineering group has set this up and swears they've built boxes with this NIM server... "googling" seems to point t...

Why do I receive "Java exception occurred"error when compiling with MCC in MATLAB 7.1.0.246 (R14SP3)?
When I try to use the MATLAB Builder for COM with the Microsoft Visual C++ Compiler 6.0, I receive the error include fatal error C1083: Cannot open source file: 'Files/MATLAB71/extern/include': No such file or directory D:/PROGRAM FILES/MATLAB71/BIN/WIN32//../MEX.PL: Error: IDL compile of 'mwcomtypes.idl' failed. and a "Error Dialog" shows that :"Java exception occurred:java.lang.ArrayIndexOutOfBoundsException:1>=1 at java.util.Vector.elementAt(Unknown Source) at javax.swing.JList$5.getElemenAt(Unknown Source)." I'd tried the Solution steps men...

Providing alternate bus master with multiple cycles of bursting access to Local Bus in a Dual Bus System Including a Processor Local Bus and a Device Communications Bus
<http://books.google.com/patents/pdf/Providing_alternate_bus_master_with_mult.pdf?id=csAhAAAAEBAJ&output=pdf&sig=TPyLj2ObwkFike1mqON40hLh4_o> Our beloved 7568 ...

Exception Misconceptions: Exceptions are for unrecoverable errors.
Saying "Exceptions are for unrecoverable errors" seems to imply that they are to be used only or mostly in such situations. Whereas the exception machinery in C++ was developed primarily to handle and RECOVER from more errors more elegantly than was possible without exceptions, the statement is highly suspect. Those "unrecoverable errors" are probably the things that assertion checking weeds out during development time rather than being an application for exception machinery. "Unrecoverable error": throw up a dialog for the developer and exit (or cra...

exception(logic error and runtime error)
Hello Experts! I reading a book called programming with design pattern revealed by Tomasz Muldner and here I read something that sound strange. "Exception are divided into logic errors and runtime errors. Logic errors represent static errors that can be prevented and detected at compile time. Runtime errors represent dynamic errors that can be detected only at runtime." Now to my question what does it mean with "Logic errors represent static errors that can be prevented and detected at compile time." The compiler will not detect if you index out of range in an array...

system.invalidoperationexception & system.typeinitialization exceptions
hi, i created a project that runs well on my computer. this project is a communication program. i publish it to a folder on a network server, and allowed all possible permissions to all users. i can run the executable from my computer, but when i run it from other computers i constantly get (after installation and before program starts) 2 exceptions: system.invalidoperationexception (on 2 copmuters - one with win2000 and one xp) or system.typeinitialization (on other 2 copmuters with win2000). after few small changes of the code and publish parameters, i got on the last 2 computers other excep...

error 868 x11 window system error ...
when i install reflection x the system come out this error (error 868 x11 window system error ...)can i know wat is this error and how to solve it ?? ...

Fujitsu Cobol Error- Exception in page error
Our product is written in Netcobol for Windows 7.0. User is running programs stored on a Window 2000 server. End User is going thru Citrix server to access program and files. The "exception in page error"s are random happing on any program at any time. We first thought it was Windows Client Access License causing the problem. Hardware people have since bump up CAL licenses by 100. The error only occur in the Citrix sessions and not to the workstation directly on the network. Any comment you may have please... Michael ValeCruz Atlanta, GA <mvalecruz5@mcyber.com> wrote in me...

*.exe build error, files not on system error
I have recently had to rebuild my laptop meaning a full instal of 8.5.1. &nbsp; I have just got to the stage of building an existing project that has been live for a number of months and built a number of times. &nbsp; The *.exe builds no problem but the installer comes up with a build error &nbsp; Has anyone saw this before? &nbsp; <img src="http://img59.imageshack.us/img59/3743/builderroroj6.jpg"> &nbsp; Any ideas anyone??? similar problems are focussed on <a href="http://forums.ni.com/ni/board/message?board.id=170&amp;message.id=244491&a...

System error 1240 error, but not the usual problem
We upgraded one (of four) domain controllers to 2003 server today. All of a sudden, one of my samba (2.2.7) servers (under rh 7.3) won't work correctly. I get the System error 1240 has occured, "The account is not authorized to log in from this station." Two other servers work just fine. But, it can't be that encrypted password bit. And I don't think it's related to the DC update since other samba servers are fine. I use security = domain and the machine account seems to be fine. Note, it works just fine if I specify an ip address. If I specify an in...

internal compiler error (bus error) fixed
well, MINE was fixed by simply upgrading from 2 gigs ram to 4 gigs ram. ...

receive and handle stop request system message from $RECEIVE?
for a NMC/C++ program in G06.17 Guardian environment running as process $FOO, it can be stopped in TACL by issuing (assuming no security violation). > stop $foo Does the STOP command actually send a system message to $FOO's $RECEIVE? If so, I've not been able to find this sys message in TIM doc. I'd like to be able to capture this STOP request (either from $RECEIVE or however), then perform some graceful shutdown in the app. Thanks. sam adams wrote: > for a NMC/C++ program in G06.17 Guardian environment running as > process $FOO, it can be stopped in TACL by issuing...

Experience with RS485 Bus system (eg. the ELV System)
Hi, has someone experience with the RS485 based system(s) for home automation? Provided by eg. ELV... The points of interests are: - Central controlling of window shutter - Temperatue / sun triggered actions (eg. for shutters) - Units for central controlling the elements of the home automation system (eg. a terminal?) - Software for PC's - configuration - Controlling I've got a little home automation installation with RS485 components from ELV. Kind regards Rolf ...

Error message: Exception error within external code
Hi &nbsp; I am getting an error message on running one of my vi's that uses DAQ.mx that causes labview to close it reads: &nbsp; An exception occurred within the external code called by call library node.&nbsp; This might have corrupted LabVIEW's memory.&nbsp; Save any work to a new location and restart LabVIEW.&nbsp; "VI ......." was stopped at node OX19E4 DAQmx Start Task.vi. &nbsp; The odd thing is if I put execution highlighting on the vi runs ok and then continues to run OK untill I close Labview and restart it. &nbsp; Is anybody familiar wit...