Hi all,

Last week we had three new Cisco 2950G-EN 48 port switches and two
Aironet access points stolen from our store rooms. Is there any way of
tracking these? Like phoning Cisco or our Reseller?

The equipment does't have any SmartNet warranty registered against them
and unfortunatley we don't know any details such as serial number etc..


I read in a forum that Smartnet and warranties can only be bought from
the original Cisco reseller.. is this true? Could i tell them to put a
flag on the item so if someone tries to register for it they can
question them or something?

Is there anything i can do in this position or should i just hope i get
the full amount from Mr Insurance man.

thanks.

In article <1128948447.815021.137540@z14g2000cwz.googlegroups.com>,
 <fourlightson.nntp@gmail.com> wrote:
:I read in a forum that Smartnet and warranties can only be bought from
:the original Cisco reseller.. is this true?

No, definitely not. There is, however, a reasonable chance that
Cisco or the new VAR will bungle the transition between
support contracts when you go with a different vendor.

:Could i tell them to put a
:flag on the item so if someone tries to register for it they can
:question them or something?

If I recall correctly, Brad has mentioned a Cisco list of stolen
equipment -- but -someone- would have to know the serial numbers
for that. -someone- along the line should have recorded the serial
numbers as they were shipped around... but it might not have happened.
-- 
   When Love is gone, there's always Justice.
   When Justice is gone, there's always Force.
   When Force is gone, there's always Mom.     -- Laurie Anderson

You need to find the "Invoice" from your Cisco Reseller or call them to
get your Cisco Sales Order Number.

On the invoice will be the Cisco Sales Order Number ( SO ), this sales
order number will have 8 digits starting with a 4.

Once you know the 8 digit Sales Order number you can call Cisco Systems
directly at 800-553-6387 Option # 3, then Option # 6.

Provide Cisco with the 8 digit Sales Order number and Cisco will tell
you the Serial Numbers on your equipment.

You can purchase a Cisco SMARTnet contract from any Cisco Registered
Partner:

http://www.bradreese.com/cisco-smartnet.htm

Cisco does not track stolen equipment.

Sincerely,

Brad Reese
BradReese.Com Cisco Repair Service Experts
http://www.BradReese.Com
1293 Hendersonville Road, Suite 17
Asheville, North Carolina USA 28803
USA & Canada: 877-549-2680 
International: 828-277-7272

thanks for the info guys, what what i've read it sounds like obtaining
the serial number doesn't really help any as if Cisco don't track
stonlen kit then who ever unknowingly has/buys the switches.. if they
call up for support or order a SMARTnet contract then no questions will
be asked as the serial number isn't marked as dirty or stolen.

If anyone knows otherwise please let me know. It still looks like Mr
insurance will have to pick the tab up on this one.

Thanks.

Cisco does not view "stolen" equipment as a "Cisco problem" unless it
was "stolen" from Cisco itself.

"Stolen equipment" looking to obtain SMARTnet will need to "purchase" a
new Cisco embedded software relicense:

http://www.bradreese.com/cisco-embedded-software-licenses.htm

>From Cisco's viewpoint, the "used/grey market" is "stolen equipment"
anyway.

Sincerely,

Brad Reese
http://www.bradreese.com/cisco-inventory-search.htm