Bellsouth advises removing anti-virus software

I just got off the phone with Bellsouth FastAccesss DSL tech support. One of their newer 'things to do' before they will escalate your claim is to have you uninstall your virus protection. Not simply turn it off, but uninstall it. When I asked why, I was told that "at this time the Bellsouth DSL product is not compatible with this third-party software (any anti-virus software)." When I mentioned that this was tantamount to asking people to surf the internet, recieve email, and generally use the Bellsouth network without any form of virus protection, I was assured that most all of the problems they have seen recently were due to virus protection software. I was also told that Symantec, the makers of NAV, know of the problem. So if I wanted to call Symantec and talk with them about it, I should specifically mention Bellsouth. I dunno, it seems like Bellsouth is asking for virus-laden computers to ruin their network. For the record, after 4 hours of callbacks, my DSL service miraculously came back on. Bellsouth contends that is was my computer (even thought all the computers on my network were not able to access the internet - PCs, Macs, and UNIX machines), and they believe that it was probably due to the anti-virus software (even though the software was coexisting nicely with the internet until today, and after I removed the software the internet still didn't work for about two hours until it miraculously came back). I believe that they were having DNS issues in my neck of the woods, and they didn't want to own up to it.

On 20 Oct 2004 20:07:42 -0700, jayman@mailinator.com (Jenn M.) wrote: >I just got off the phone with Bellsouth FastAccesss DSL tech support. > One of their newer 'things to do' before they will escalate your >claim is to have you uninstall your virus protection. Not simply >turn it off, but uninstall it. When I asked why, I was told that "at >this time the Bellsouth DSL product is not compatible with this >third-party software (any anti-virus software)." When I mentioned >that this was tantamount to asking people to surf the internet, >recieve email, and generally use the Bellsouth network without any >form of virus protection, I was assured that most all of the problems >they have seen recently were due to virus protection software. > >I was also told that Symantec, the makers of NAV, know of the problem. > So if I wanted to call Symantec and talk with them about it, I >should specifically mention Bellsouth. > >I dunno, it seems like Bellsouth is asking for virus-laden computers >to ruin their network. > >For the record, after 4 hours of callbacks, my DSL service >miraculously came back on. Bellsouth contends that is was my >computer (even thought all the computers on my network were not able >to access the internet - PCs, Macs, and UNIX machines), and they >believe that it was probably due to the anti-virus software (even >though the software was coexisting nicely with the internet until >today, and after I removed the software the internet still didn't work >for about two hours until it miraculously came back). I believe that >they were having DNS issues in my neck of the woods, and they didn't >want to own up to it. Currently running AVG ver 7.0 Full and that is one thing that has absolutely no effect on my connection. Zonealarm on the other hand............... Regards Starkiller� "To act dishonorably is the most outrageous behavior imaginable to a Minbari. Captain Sheridan destroyed the Minbari cruiser Black Star during the war using mines - a "sneak attack" that earned him the name Starkiller among the Minbari." http://www.lairofluxlucre.com/headshop/ http://www.lairofluxlucre.com/headshop/sks/index.htm

Jenn M. wrote: > I just got off the phone with Bellsouth FastAccesss DSL tech support. > One of their newer 'things to do' before they will escalate your > claim is to have you uninstall your virus protection. Not simply > turn it off, but uninstall it. When I asked why, I was told that "at > this time the Bellsouth DSL product is not compatible with this > third-party software (any anti-virus software)." When I mentioned > that this was tantamount to asking people to surf the internet, > recieve email, and generally use the Bellsouth network without any > form of virus protection, I was assured that most all of the problems > they have seen recently were due to virus protection software. > > I was also told that Symantec, the makers of NAV, know of the problem. > So if I wanted to call Symantec and talk with them about it, I > should specifically mention Bellsouth. > > I dunno, it seems like Bellsouth is asking for virus-laden computers > to ruin their network. > > For the record, after 4 hours of callbacks, my DSL service > miraculously came back on. Bellsouth contends that is was my > computer (even thought all the computers on my network were not able > to access the internet - PCs, Macs, and UNIX machines), and they > believe that it was probably due to the anti-virus software (even > though the software was coexisting nicely with the internet until > today, and after I removed the software the internet still didn't work > for about two hours until it miraculously came back). I believe that > they were having DNS issues in my neck of the woods, and they didn't > want to own up to it. Hell!. Why didn't you just POWER OFF the computers that were running Symantec AV software and show them that you still couldn't access the Internet. E.g. power off all except a UNIX machine. If they still tried to insist it was the Symantec AV on the powered down computers that was having such a magical effect. Of course they still wouldn't admit to anything. After all they are BS. -- Rostyk

"Jenn M." <jayman@mailinator.com> wrote in message news:5a91af4d.0410201907.587575cb@posting.google.com... >I just got off the phone with Bellsouth FastAccesss DSL tech support. > One of their newer 'things to do' before they will escalate your > claim is to have you uninstall your virus protection. Not simply > turn it off, but uninstall it. When I asked why, I was told that "at > this time the Bellsouth DSL product is not compatible with this > third-party software (any anti-virus software)." When I mentioned > that this was tantamount to asking people to surf the internet, > recieve email, and generally use the Bellsouth network without any > form of virus protection, I was assured that most all of the problems > they have seen recently were due to virus protection software. > > I was also told that Symantec, the makers of NAV, know of the problem. > So if I wanted to call Symantec and talk with them about it, I > should specifically mention Bellsouth. > > I dunno, it seems like Bellsouth is asking for virus-laden computers > to ruin their network. > > For the record, after 4 hours of callbacks, my DSL service > miraculously came back on. Bellsouth contends that is was my > computer (even thought all the computers on my network were not able > to access the internet - PCs, Macs, and UNIX machines), and they > believe that it was probably due to the anti-virus software (even > though the software was coexisting nicely with the internet until > today, and after I removed the software the internet still didn't work > for about two hours until it miraculously came back). I believe that > they were having DNS issues in my neck of the woods, and they didn't > want to own up to it. I have been running NAV 2002, with all the latest definitions, with XP Pro with no problems since Jan. 2002. I have DSL Extreme and also run ZA Pro v5.1.033 also with no problems. I would never think of running my pc with AV turned off and I'm surprised that "tech support" would make such a recommendation. It's like telling somebody to walk in a rough neighborhood wearing their most expensive jewelry and finest clothes. You're asking for trouble.

jayman@mailinator.com (Jenn M.) wrote in news:5a91af4d.0410201907.587575cb@posting.google.com: > I just got off the phone with Bellsouth FastAccesss DSL tech support. > One of their newer 'things to do' before they will escalate your > claim is to have you uninstall your virus protection. Not simply > turn it off, but uninstall it. When I asked why, I was told that "at > this time the Bellsouth DSL product is not compatible with this > third-party software (any anti-virus software)." When I mentioned > that this was tantamount to asking people to surf the internet, > recieve email, and generally use the Bellsouth network without any > form of virus protection, I was assured that most all of the problems > they have seen recently were due to virus protection software. > > I was also told that Symantec, the makers of NAV, know of the problem. > So if I wanted to call Symantec and talk with them about it, I > should specifically mention Bellsouth. > > I dunno, it seems like Bellsouth is asking for virus-laden computers > to ruin their network. > > For the record, after 4 hours of callbacks, my DSL service > miraculously came back on. Bellsouth contends that is was my > computer (even thought all the computers on my network were not able > to access the internet - PCs, Macs, and UNIX machines), and they > believe that it was probably due to the anti-virus software (even > though the software was coexisting nicely with the internet until > today, and after I removed the software the internet still didn't work > for about two hours until it miraculously came back). I believe that > they were having DNS issues in my neck of the woods, and they didn't > want to own up to it. The first contact level at BellSouth support doesn't have a clue. Next time, ask for a supervisor or manager. If you don't get satisfaction, keep going up the ladder. Regards, Joe

Here's a simple solution for you. Just tell them you uninstalled it an don't do it. They can't tell anyway. Besides, it's fun watching them run around on the phone. On Thu, 21 Oct 2004 07:49:54 -0400, "G.R." <gar@belsout.net> wrote: > >"Jenn M." <jayman@mailinator.com> wrote in message >news:5a91af4d.0410201907.587575cb@posting.google.com... >>I just got off the phone with Bellsouth FastAccesss DSL tech support. >> One of their newer 'things to do' before they will escalate your >> claim is to have you uninstall your virus protection. Not simply >> turn it off, but uninstall it. When I asked why, I was told that "at >> this time the Bellsouth DSL product is not compatible with this >> third-party software (any anti-virus software)." When I mentioned >> that this was tantamount to asking people to surf the internet, >> recieve email, and generally use the Bellsouth network without any >> form of virus protection, I was assured that most all of the problems >> they have seen recently were due to virus protection software. >> >> I was also told that Symantec, the makers of NAV, know of the problem. >> So if I wanted to call Symantec and talk with them about it, I >> should specifically mention Bellsouth. >> >> I dunno, it seems like Bellsouth is asking for virus-laden computers >> to ruin their network. >> >> For the record, after 4 hours of callbacks, my DSL service >> miraculously came back on. Bellsouth contends that is was my >> computer (even thought all the computers on my network were not able >> to access the internet - PCs, Macs, and UNIX machines), and they >> believe that it was probably due to the anti-virus software (even >> though the software was coexisting nicely with the internet until >> today, and after I removed the software the internet still didn't work >> for about two hours until it miraculously came back). I believe that >> they were having DNS issues in my neck of the woods, and they didn't >> want to own up to it. >I have been running NAV 2002, with all the latest definitions, with XP Pro >with no problems since Jan. 2002. I have DSL Extreme and also run ZA Pro >v5.1.033 also with no problems. >I would never think of running my pc with AV turned off and I'm surprised >that "tech support" would make such a recommendation. It's like telling >somebody to walk in a rough neighborhood wearing their most expensive >jewelry and finest clothes. You're asking for trouble. >

On Wed, 20 Oct 2004 20:07:42 -0700, Jenn M. wrote: > I just got off the phone with Bellsouth FastAccesss DSL tech support. > One of their newer 'things to do' before they will escalate your > claim is to have you uninstall your virus protection. [...] Virus "protection"? BWAAAAHAAAAHAHAHAHAHA! :-D Don't need no stinkin' virus "protection" here. :-P Gene (e-mail: gene \a\t eracc \d\o\t com) -- Linux era4.eracc.UUCP 2.4.22-28mdkenterprise i686 15:24:51 up 236 days, 9:28, 17 users, load average: 0.10, 0.06, 0.01 ERA Computer Consulting - http://www.eracc.com/ eCS, OS/2, Mandrake GNU/Linux, OpenServer & UnixWare resellers

On 20 Oct 2004 20:07:42 -0700, jayman@mailinator.com (Jenn M.) wrote: >I just got off the phone with Bellsouth FastAccesss DSL tech support. > One of their newer 'things to do' before they will escalate your >claim is to have you uninstall your virus protection. Not simply >turn it off, but uninstall it. When I asked why, I was told that "at >this time the Bellsouth DSL product is not compatible with this >third-party software (any anti-virus software)." When I mentioned >that this was tantamount to asking people to surf the internet, >recieve email, and generally use the Bellsouth network without any >form of virus protection, I was assured that most all of the problems >they have seen recently were due to virus protection software. > >I was also told that Symantec, the makers of NAV, know of the problem. > So if I wanted to call Symantec and talk with them about it, I >should specifically mention Bellsouth. > >I dunno, it seems like Bellsouth is asking for virus-laden computers >to ruin their network. > >For the record, after 4 hours of callbacks, my DSL service >miraculously came back on. Bellsouth contends that is was my >computer (even thought all the computers on my network were not able >to access the internet - PCs, Macs, and UNIX machines), and they >believe that it was probably due to the anti-virus software (even >though the software was coexisting nicely with the internet until >today, and after I removed the software the internet still didn't work >for about two hours until it miraculously came back). I believe that >they were having DNS issues in my neck of the woods, and they didn't >want to own up to it. Is it hard to turn it off, or god forbid lie to the CSR about it being on? How in the world is anti virii software going to bother an ethernet connection anyway? Anyone running a USB modem deserves problems, and the CSR's should tell people how to UN install that crap spyware monitor thing that always says the newsgroups are down. It causes more problems than anything I have ever seen for a PC.

On Thu, 21 Oct 2004 15:27:20 -0500, ERACC <junkmail@eracc.com> wrote: >On Wed, 20 Oct 2004 20:07:42 -0700, Jenn M. wrote: > >> I just got off the phone with Bellsouth FastAccesss DSL tech support. >> One of their newer 'things to do' before they will escalate your >> claim is to have you uninstall your virus protection. [...] > >Virus "protection"? BWAAAAHAAAAHAHAHAHAHA! :-D > >Don't need no stinkin' virus "protection" here. :-P Windows users with an IQ over 95 don't need it either.

> I believe that > they were having DNS issues in my neck of the woods, and they didn't > want to own up to it. Was your DSL modem losing its sync light? If it was then that doesn't have a damned thing to do with DNS. If it had sync then what about packet ping traces? If you could ping the CO side of the network but not further along then that, likewise, has nothing to do with DNS being up or down. While it's entirely possible (even likely) that the support people at BS (what an appropriate abbreviation) are dumb as a bag of hammers it doesn't help to blame something that's unrelated.

I use AVG as well (free version) and have no issues at all. Also, after getting SP2 with firewall, I just uninstalled ZoneAlarm related to the numerous issues with it. "Starkiller�" <NoSpamSKS_SKanz@hotmail.com> wrote in message news:l3aen0pqjeb62e3hi4l9epqf1ungn5kl5k@4ax.com... > On 20 Oct 2004 20:07:42 -0700, jayman@mailinator.com (Jenn M.) wrote: > >>I just got off the phone with Bellsouth FastAccesss DSL tech support. >> One of their newer 'things to do' before they will escalate your >>claim is to have you uninstall your virus protection. Not simply >>turn it off, but uninstall it. When I asked why, I was told that "at >>this time the Bellsouth DSL product is not compatible with this >>third-party software (any anti-virus software)." When I mentioned >>that this was tantamount to asking people to surf the internet, >>recieve email, and generally use the Bellsouth network without any >>form of virus protection, I was assured that most all of the problems >>they have seen recently were due to virus protection software. >> >>I was also told that Symantec, the makers of NAV, know of the problem. >> So if I wanted to call Symantec and talk with them about it, I >>should specifically mention Bellsouth. >> >>I dunno, it seems like Bellsouth is asking for virus-laden computers >>to ruin their network. >> >>For the record, after 4 hours of callbacks, my DSL service >>miraculously came back on. Bellsouth contends that is was my >>computer (even thought all the computers on my network were not able >>to access the internet - PCs, Macs, and UNIX machines), and they >>believe that it was probably due to the anti-virus software (even >>though the software was coexisting nicely with the internet until >>today, and after I removed the software the internet still didn't work >>for about two hours until it miraculously came back). I believe that >>they were having DNS issues in my neck of the woods, and they didn't >>want to own up to it. > > Currently running AVG ver 7.0 Full and that is one thing that has > absolutely no effect on my connection. > Zonealarm on the other hand............... > > > Regards > > > Starkiller� > > "To act dishonorably is the most outrageous behavior imaginable to a > Minbari. > Captain Sheridan destroyed the Minbari cruiser Black Star during the war > using > mines - a "sneak attack" that earned him the name Starkiller among the > Minbari." > > http://www.lairofluxlucre.com/headshop/ > > http://www.lairofluxlucre.com/headshop/sks/index.htm

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