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I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade to
Windows 7 but the laptop came preinstalled with HP ProtectTools Security
Manager. Windows 7 upgrade can't go ahead with that installed but there
seems absolutely no way of uninstalling the damn thing. If I try to
uninstall it from add/remove progs it states "The application cannot be
removed. The following applications must be removed first -  BIOS
configuration for HP ProtectTools and File Santizer for HP ProtectTools
uninstall string."
I've tried using Windows Install Clean Up and the programs don't even show
up on that.
I've contacted HP and they say
"The correct method of uninstalling HP Protect tools is to uninstall the
following components in the given order if they exist:

1. Credential Manager for HP ProtectTools
2. Java Card Security for HP ProtectTools
4. 3. Drive Encryption for HP ProtectTools
5. Smartcard security for HP ProtectTools
6. Embedded Security for HP ProtectTools
7. BIOS Security for HP ProtectTools
8. HP ProtectTools Security Manager"

As the components do not exist, the only way is to perform a clean install
rather than upgrade to Windows 7."
I really really don't want to do a clean install. It's taken me 12 months to
get these laptop programs the way I want them and I don't want to have to
start all over again.
Surely I can't be the only one with this problem? Anyone any suggestions?
Thanks


 0

See related articles to this posting

On 12/31/2009 5:10 AM, JACK wrote:
>
> I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade
> to Windows 7 but the laptop came preinstalled with HP ProtectTools
> Security Manager. Windows 7 upgrade can't go ahead with that installed
> but there seems absolutely no way of uninstalling the damn thing. If I
> try to uninstall it from add/remove progs it states "The application
> cannot be removed. The following applications must be removed first -
> BIOS configuration for HP ProtectTools and File Santizer for HP
> ProtectTools uninstall string."
> I've tried using Windows Install Clean Up and the programs don't even
> show up on that.
> I've contacted HP and they say
> "The correct method of uninstalling HP Protect tools is to uninstall the
> following components in the given order if they exist:
>
> 1. Credential Manager for HP ProtectTools
> 2. Java Card Security for HP ProtectTools
> 4. 3. Drive Encryption for HP ProtectTools
> 5. Smartcard security for HP ProtectTools
> 6. Embedded Security for HP ProtectTools
> 7. BIOS Security for HP ProtectTools
> 8. HP ProtectTools Security Manager"
>
> As the components do not exist, the only way is to perform a clean
> install rather than upgrade to Windows 7."
> I really really don't want to do a clean install. It's taken me 12
> months to get these laptop programs the way I want them and I don't want
> to have to start all over again.
> Surely I can't be the only one with this problem? Anyone any suggestions?
> Thanks
>
I found the following, scroll down to the last post about
stopping the service involved. Should let you uninstall it
if the services are not running.
http://h30434.www3.hp.com/t5/Operating-systems-and-software/Removing-HP-ProtectTools/m-p/81000

 0

On 12/31/09 5:10 AM, JACK wrote:
>
> I have a HP Compaq 6735s running Vista Home Premium. I want to upgrade
> to Windows 7 but the laptop came preinstalled with HP ProtectTools
> Security Manager. Windows 7 upgrade can't go ahead with that installed
> but there seems absolutely no way of uninstalling the damn thing. If I
> try to uninstall it from add/remove progs it states "The application
> cannot be removed. The following applications must be removed first -
> BIOS configuration for HP ProtectTools and File Santizer for HP
> ProtectTools uninstall string."
> I've tried using Windows Install Clean Up and the programs don't even
> show up on that.
> I've contacted HP and they say
> "The correct method of uninstalling HP Protect tools is to uninstall the
> following components in the given order if they exist:
>
> 1. Credential Manager for HP ProtectTools
> 2. Java Card Security for HP ProtectTools
> 4. 3. Drive Encryption for HP ProtectTools
> 5. Smartcard security for HP ProtectTools
> 6. Embedded Security for HP ProtectTools
> 7. BIOS Security for HP ProtectTools
> 8. HP ProtectTools Security Manager"
>
> As the components do not exist, the only way is to perform a clean
> install rather than upgrade to Windows 7."
> I really really don't want to do a clean install. It's taken me 12
> months to get these laptop programs the way I want them and I don't want
> to have to start all over again.
> Surely I can't be the only one with this problem? Anyone any suggestions?
> Thanks
>

Before you do anything, go through the routine and make the restore DVDs.
There should be an app that does exactly that provided by HP.  Ideally
it should have been done when you first powered on the machine but not
everyone has DVD-Rs laying around.

--
http://www.vatican.va

 0

On the seventh day, JACK wrote:

> As the components do not exist, the only way is to perform a clean install
> rather than upgrade to Windows 7."
> I really really don't want to do a clean install. It's taken me 12 months to
> get these laptop programs the way I want them and I don't want to have to
> start all over again.

you want to upgrade to a newer OS and keep the applications? Well, good
luck.

A fresh install is advised (I know it's hard, but the best thing to do).

--
mit freundlichen Gr��en/with kind regards
Christian D�rrhauer

The whole is the sum of its parts, plus one or more bugs

 0

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