Recently it seems that iTunes is losing albums. In the past few days five 
albums purchased from the iTunes store no longer appear in my music file.

My normal pattern when purchasing an album is to, after the download is 
complete, to copy the selections from that album into a relevant playlist.

Initially the album does indeed appear in the playlist. But later it seems to 
have disappeared, both from the playlist and from the music file itself.

Although I have no evidence I am suspicious that the problem results when I 
synchronize my iPod touch to my MacBook Pro.

I am running Mac OS X Version 10.5.7 on the MacBook Pro and Version 3.0 
(7A341) on the iPod touch (1st generation)

I'm curious as to whether anyone else is experiencing a similar problem, and 
if so, have they found a solution.

I have an appointment at the Genius Bar tomorrow to discuss this problem and 
will report back to this discussion anything of relevance.

-- 
James Leo Ryan ..... Austin, Texas ..... taliesinsoft@me.com

In article <0001HW.C6654FA70029B2F9B01AD9AF@News.Individual.NET>,
 TaliesinSoft <taliesinsoft@me.com> wrote:

> Recently it seems that iTunes is losing albums. In the past few days five 
> albums purchased from the iTunes store no longer appear in my music file.
> 
> My normal pattern when purchasing an album is to, after the download is 
> complete, to copy the selections from that album into a relevant playlist.
> 
> Initially the album does indeed appear in the playlist. But later it seems to 
> have disappeared, both from the playlist and from the music file itself.
> 
> Although I have no evidence I am suspicious that the problem results when I 
> synchronize my iPod touch to my MacBook Pro.
> 
> I am running Mac OS X Version 10.5.7 on the MacBook Pro and Version 3.0 
> (7A341) on the iPod touch (1st generation)
> 
> I'm curious as to whether anyone else is experiencing a similar problem, and 
> if so, have they found a solution.
> 
> I have an appointment at the Genius Bar tomorrow to discuss this problem and 
> will report back to this discussion anything of relevance.

How sure are you that you aren't experiencing some sort of volume 
corruption?

-- 
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JR

In article <0001HW.C6654FA70029B2F9B01AD9AF@News.Individual.NET>,
 TaliesinSoft <taliesinsoft@me.com> wrote:

> Recently it seems that iTunes is losing albums. In the past few days five 
> albums purchased from the iTunes store no longer appear in my music file.
> 
> My normal pattern when purchasing an album is to, after the download is 
> complete, to copy the selections from that album into a relevant playlist.
> 
> Initially the album does indeed appear in the playlist. But later it seems to 
> have disappeared, both from the playlist and from the music file itself.
> 
> Although I have no evidence I am suspicious that the problem results when I 
> synchronize my iPod touch to my MacBook Pro.
> 
> I am running Mac OS X Version 10.5.7 on the MacBook Pro and Version 3.0 
> (7A341) on the iPod touch (1st generation)
> 
> I'm curious as to whether anyone else is experiencing a similar problem, and 
> if so, have they found a solution.
> 
> I have an appointment at the Genius Bar tomorrow to discuss this problem and 
> will report back to this discussion anything of relevance.

When you say "the music file" are you saying that you've used iTunes' 
built-in search feature to look and it's not there at all, or that 
you've used Finder to look inside the iTunes music folder - the one 
indicated in iTunes' prefs, just in case it's not where you think it is 
- and it's not to be found at all?

-- 
I saw a truck today that had "AAA Batteries / Delivered and Installed" on the
side. My first thought was: That's a really weird business model. How many
inept people have urgent need of skinny little battery cells?

On Wed, 24 Jun 2009 04:41:20 -0500, Gregory Weston wrote (in article 
<uce-7FC9DA.05411924062009@news.snet.sbcglobal.net>): 

[in response to my immediately preceding posting in this thread]

> When you say "the music file" are you saying that you've used iTunes' 
> built-in search feature to look and it's not there at all, or that you've 
> used Finder to look inside the iTunes music folder - the one indicated in 
> iTunes' prefs, just in case it's not where you think it is - and it's not 
> to be found at all? 

If I search for the album within iTunes it doesn't show, and if I search via 
the finder within the "iTunes Music" folder it is no longer there. Prior to 
the albums disappearing they could be found by both methods.

-- 
James Leo Ryan ..... Austin, Texas ..... taliesinsoft@me.com

On Wed, 24 Jun 2009 00:16:27 -0500, Jolly Roger wrote (in article 
<jollyroger-CFF5DC.00162724062009@news.individual.net>): 

> In article <0001HW.C6654FA70029B2F9B01AD9AF@News.Individual.NET>, 
> TaliesinSoft <taliesinsoft@me.com> wrote: 
> 
>> Recently it seems that iTunes is losing albums. In the past few days five 
>> albums purchased from the iTunes store no longer appear in my music file. 
>> 
>> My normal pattern when purchasing an album is to, after the download is 
>> complete, to copy the selections from that album into a relevant playlist. 
>> 
>> Initially the album does indeed appear in the playlist. But later it 
>> seems to have disappeared, both from the playlist and from the music file 
>> itself. 
>> 
>> Although I have no evidence I am suspicious that the problem results when 
>> I synchronize my iPod touch to my MacBook Pro. 
>> 
>> I am running Mac OS X Version 10.5.7 on the MacBook Pro and Version 3.0 
>> (7A341) on the iPod touch (1st generation) 
>> 
>> I'm curious as to whether anyone else is experiencing a similar problem, 
>> and if so, have they found a solution. 
>> 
>> I have an appointment at the Genius Bar tomorrow to discuss this problem 
>> and will report back to this discussion anything of relevance. 
> 
> How sure are you that you aren't experiencing some sort of volume 
> corruption? 

I'm doubtful that there is any volume corruption in that there is no behavior 
outside of iTunes that to my knowledge has shown any behavioral oddities.

Interestingly, the disappearing albums are just ones that have been purchased 
in the last few weeks.

Yesterday I spent some time at the Genius Bar and the genius who worked with 
me was literally boggled by what I was able to show (he complimented me on 
how well I had documented the problem) and he has submitted a request to 
Apple that I be allowed to re-download the five now missing albums. He 
suggested that once the albums are re-downloaded that make a duplicate of my 
iTunes Music folder so that in case this happens again I have a "before" and 
"after" copy of that folder which he felt would both allow me to restore the 
missing albums and would perhaps help in trying to understand just why the 
albums are being deleted.





-- 
James Leo Ryan ..... Austin, Texas ..... taliesinsoft@me.com

On Mon, 22 Jun 2009 15:11:35 -0500, TaliesinSoft wrote
(in article <0001HW.C6654FA70029B2F9B01AD9AF@News.Individual.NET>):

> Recently it seems that iTunes is losing albums. In the past few days five 
> albums purchased from the iTunes store no longer appear in my music file.

An update....

I was finally able to cure the problem first by requesting from Apple that I 
be able to redownload the missing music files and by  returning my iPod touch 
to "factory state" meaning that only the version 3.0 firmware and software 
were installed and then synchronizing the music, photos, mail, and calendar. 
Interestingly I had to re-download into iTunes the album artwork, even for 
albums that weren't affected, and the applications I purchased from the app 
store.

But now all appears to be in order!

-- 
James Leo Ryan ..... Austin, Texas ..... taliesinsoft@me.com