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Emailed PDF file appears empty ?
Hi,
I'm emailing a PDF file created by PDFFactory to a client. When he gets the
email and opens it he just gets a blank document. 70+ other clients receive
the file normally and the original opens locally OK.
What can wipe a pdf file in this way ?
--
Best regards
Ian Robinson
FOREST DATA SUPPORT Ltd
+44(0)1594 564457 (Office)
+44(0)7718 806 006 (UK Mobile)
+34 653 209 592 (Overseas Mobile)
+44(0)1594 564038 (Out of hours support)
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Reply
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 Ian
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10/27/2005 10:34:37 AM |
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Ian Robinson wrote:
> I'm emailing a PDF file created by PDFFactory to a client. When he gets the
> email and opens it he just gets a blank document. 70+ other clients receive
> the file normally and the original opens locally OK.
>
> What can wipe a pdf file in this way ?
If your PDF file uses PDF features, that are only present in newer PDF
versions, then an ancient PDF viewer (such as AR 3.0 or something like
that) could show such behavior.
Ask the client to update his PDF viewer. This fixes most problems.
Ralf
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Ralf
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10/27/2005 12:19:29 PM
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Ian Robinson wrote:
> Hi,
>
> I'm emailing a PDF file created by PDFFactory to a client. When he gets the
> email and opens it he just gets a blank document. 70+ other clients receive
> the file normally and the original opens locally OK.
>
> What can wipe a pdf file in this way ?
>
In Firefox, having a previously open .PDF document in another window can
make the second window appear blank.
The only way around this I have found is a reboot.
--
Many thanks,
Don Lancaster voice phone: (928)428-4073
Synergetics 3860 West First Street Box 809 Thatcher, AZ 85552
rss: http://www.tinaja.com/whtnu.xml email: don@tinaja.com
Please visit my GURU's LAIR web site at http://www.tinaja.com
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Don
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10/28/2005 6:18:12 PM
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2 Replies
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