Sun Migration to My Oracle Support Begins December 10, 2010

Complete Critical Migration Readiness Activities











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On Friday, December 10, 2010, the Sun migration to My Oracle Support
begins and legacy applications including the Member Support Center
(MSC), SunSolve and Email Center will retire.

The transition checklist below contains reminders of critical
activities you should complete prior to deployment. If you have not
already done so, please make sure to complete the items below to help
you make a successful transition.

Critical Transition Checklist
  	Mark your calendar for December 10, 2010
  	Complete My Oracle Support Training and Attend a Live Migration
Assistance Webinar
  	Create Your Single Sign-On (SSO) and Enable your My Oracle Support
Account Profile
  	Access the My Oracle Support Welcome Center and FAQ
  	Understand What Will Change After the Migration

Mark Your Calendar for December 10, 2010: Migration and Deployment
Schedule
Beginning December 10, 2010 at approximately 5:00 pm Pacific time, the
Member Support Center will retire and no longer be available for
online support access. At this time, SunSolve will not accept new user
registration or email Service Requests; however, SunSolve=E2=80=99s knowled=
ge
and patches functionality will be available to all existing users
throughout the migration weekend. Once the migration to My Oracle
Support is complete, SunSolve will also retire. Below is a list of key
events and reminders to keep in mind during the transition period.

Prior to December 10, 2010:

    * Complete the items on the Critical Transition Checklist above.

During the Migration Weekend:

    * You will not have the ability to perform online support tasks
such as logging web-based Service Requests or viewing contract and
asset information.
    * Automated Service Request (ASR) will not create Service Requests
for any enabled products.
    * If you need to perform any support tasks, or if your product
requires service during the migration weekend, please contact your
Local Sun Customer Support Center via telephone.
    * My Oracle Support will be unavailable to existing users for a
short period of time over the weekend of December 10-12, 2010. During
this period, please contact Oracle Global Customer Support for your
support needs.

On December 13, 2010:

    * You should begin using My Oracle Support as your online support
portal.

Once the migration to My Oracle Support is complete, legacy Sun
applications =E2=80=93 the MSC, SunSolve, and Email Center =E2=80=93 will r=
edirect you
to My Oracle Support. Please note that you must log in with your
Oracle Single Sign-On (SSO) account and an active Sun Service contract
number or Support Identifier to access My Oracle Support.

We encourage you to complete the necessary actions in advance of the
deployment weekend. If you have any questions in the interim, please
log into My Oracle Support and use the "Contact Us" feature or call
your local Customer Support office.

Sincerely,

Oracle Global Customer Support

You are receiving this email because you are an existing MSC or
SunSolve user, or have recently logged an SR with legacy Sun Systems
or Software support. If you feel that you have received this email in
error and are not a current Sun Systems or Software support user,
please send an e-mail to: Transition-Communications_ww@oracle.com with
"REMOVE" in the subject line.

Any idea what software-only support will cost for sparc/solaris?

For one workstation?  (blade100)



Thanks,

David

On 12/ 7/10 04:05 PM, David Combs wrote:
> Any idea what software-only support will cost for sparc/solaris?
>
> For one workstation?  (blade100)

They don't currently offer it.

-- 
Ian Collins

On 12/6/2010 10:05 PM, David Combs wrote:
> Any idea what software-only support will cost for sparc/solaris?
>
> For one workstation?  (blade100)
>
>

How about an arm and a leg!  Oracle purchased Sun a while ago.  Neither 
company has a history of giving away support.  They charge for it and 
they charge all the traffic will bear!

If you have a modest level of experience and don't need instant, or 
nearly instant, solutions you probably don't need support or can get 
along with "24 hour response"

If you are out on the "bleeding edge" and need 99% up time you should 
seriously consider paying for support.

If you are still running Solaris 8 or 9 you can't get support from 
Sun/Oracle but you probably don't need it.  If you were going to 
encounter a bug you would have encountered it by now.

The last dollar figure I recall for support from Sun was $240 per month 
for the lowest level of support (24 hour response).  If you want faster 
response, you pay more.  That figure of $240 was published here about 
two years ago.  It is probably more now.  If you need and exact figure 
Call Oracle and ask for a quote!

For really big bucks you can get a resident engineer, software or 
hardware!  And I do mean REALLY BIG BUCKS; you are paying both the man's 
salary and Oracle's overhead and profit!

On 07/12/10 03:05, David Combs wrote:
> Any idea what software-only support will cost for sparc/solaris?
>
> For one workstation?  (blade100)
>

https://www.ubersoft.net/comic/hd/2010/12/meanwhile-oracle


-- 
S. Anthony Sequeira
++
Trust everybody, but cut the cards.
		-- Finlay Peter Dunne, "Mr. Dooley's Philosophy"
++

On Dec 7, 10:22=A0am, "Richard B. Gilbert" <rgilber...@comcast.net>
wrote:
> On 12/6/2010 10:05 PM, David Combs wrote:
>
> > Any idea what software-only support will cost for sparc/solaris?
>
> > For one workstation? =A0(blade100)
>
> How about an arm and a leg! =A0Oracle purchased Sun a while ago. =A0Neith=
er
> company has a history of giving away support. =A0They charge for it and
> they charge all the traffic will bear!

<snipped>

actually Sun gave away quite a bit of support b/c of "entitlement"
that any savvy user could manipulate at will.  Granted it was not an
"official" giveaway, but a giveaway all the same. Oracle has clamped
down greatly, that is true.  They were very upfront about all the $$
they planned to wring out, and they have kept their word.

In article <4cfe5571$0$2540$da0feed9@news.zen.co.uk>,
S. Anthony Sequeira <nobody@127.0.0.1> wrote:
>On 07/12/10 03:05, David Combs wrote:
>> Any idea what software-only support will cost for sparc/solaris?
>>
>> For one workstation?  (blade100)
>>

OK -- now, how about getting patches, "security and recommended", updates to solaris-10,
getting solaris-11 whenever it comes out -- that kind of thing.

What are they charging for THAT?

And, for those who refuse to pay whatever it is,
how will you get patches ("security and recommended"), etc?

Thanks!

David

In article <idk8a2$iio$5@reader1.panix.com>,
	dkcombs@panix.com (David Combs) writes:
> 
> Any idea what software-only support will cost for sparc/solaris?
> 
> For one workstation?  (blade100)

8% of the original workstation hardware price, per year, but there's some
additional one-off cost to get systems back on to support if they fall off
support, and I don't know what that is.

-- 
Andrew Gabriel
[email address is not usable -- followup in the newsgroup]

In article <idquvt$t2h$2@news.eternal-september.org>,
Andrew Gabriel <andrew@cucumber.demon.co.uk> wrote:
>In article <idk8a2$iio$5@reader1.panix.com>,
>	dkcombs@panix.com (David Combs) writes:
>> 
>> Any idea what software-only support will cost for sparc/solaris?
>> 
>> For one workstation?  (blade100)
>
>8% of the original workstation hardware price, per year, but there's some
>additional one-off cost to get systems back on to support if they fall off
>support, and I don't know what that is.
>
>-- 
>Andrew Gabriel
>[email address is not usable -- followup in the newsgroup]

I see you can get the newest solaris for just $20 (media kit).

Now, what about patches, especially what Sun called
   "security and recommended" bundle?

It's now past the 10th, so there should be SOME interaction
between people here and Oracle.  Are *those* patches going
to be free, as before?

If not, any idea how much?

Thanks!

David

On Dec 14, 3:11=A0am, dkco...@panix.com (David Combs) wrote:
> In article <idquvt$t2...@news.eternal-september.org>,
>
> Andrew Gabriel <and...@cucumber.demon.co.uk> wrote:
> >In article <idk8a2$ii...@reader1.panix.com>,
> > =A0 =A0dkco...@panix.com (David Combs) writes:
>
> >> Any idea what software-only support will cost for sparc/solaris?
>
> >> For one workstation? =A0(blade100)
>
> >8% of the original workstation hardware price, per year, but there's som=
e
> >additional one-off cost to get systems back on to support if they fall o=
ff
> >support, and I don't know what that is.
>
> >--
> >Andrew Gabriel
> >[email address is not usable -- followup in the newsgroup]
>
> I see you can get the newest solaris for just $20 (media kit).
>
> Now, what about patches, especially what Sun called
> =A0 =A0"security and recommended" bundle?
>
> It's now past the 10th, so there should be SOME interaction
> between people here and Oracle. =A0Are *those* patches going
> to be free, as before?

Doesn't look like it according to this page:

http://www.oracle.com/us/support/systems/operating-systems/index.html

"If you are running Oracle Solaris, Oracle Linux, Oracle VM or any
combination of these products on your Oracle Sun system and you have
opted not to purchase complete system coverage, this is the service
offering for you. "

Notice the chart says:

"Access critical security patches and bug fixes"

>
> If not, any idea how much?

that same page has a form you can send for a quote.




>
> Thanks!
>
> David