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Tech Support Reps - Telecommute

Tech Support Rep 


General Information 
Company Name    RMS Computer Systems   
Company Type    Private 
Company Size    Small 
Position    Tech Support Rep (Technician)  
Industry    Computer / IT , Internet  
Job Type    Telecommute 
Location    US, Holiday 
Start Date    ASAP 
Visa Sponsorship    N/A 

Requirements 
Education    N/A 
Experience    Any 
Business Travel    No Travel 
 
Special Requirements 
Skill Knowledge Experience Need 
Mac Intermediate 1-2 years A Plus 
PC Intermediate 1-2 years A Plus 

Compensation 
Pay Rate    FLEXIBLE 
Additional Comp.    Commissions 
Benefits    N/A 
 
Contact 
Company    RMS Computer Systems    
           3440 Umber Road 
           Holiday, US 
Business Type    Company (non-recruiter) 
Contact Person    Rosemarie Scordamaglia 
Email    rmscomp@tampabay.rr.com   
Phone    727-943-9627 
Fax      413-832-5245 
Reference    RMSTSR  
 
Details 

Our small but growing and busy Computer Tech & Computer Services firm
is looking a few new tech's to join our team: Please read the
following ad to see if it may be of interest to you.
Bring your experience to us by responding to technical support
requests
via e-mail, voice mail, Live Chat and MAINLY phone. 

We are creating about 150 new positions. 

We need Tech Support Reps of all Kinds. We get all kinds of calls for
Mac Help,PC Help,Networking Issues,Virus and every other
computer/software/internet issue you can think of.

Job Reponsiblities: 
Calling back our customers to help them with their tech support
issues. Report to other staff members any perceived trends, positive
or negative, in calls/e-mails being received and/or solutions being
used. Make the best effort to fix the customer's issues and
modifications to ensure the problem will not reoccur.
Maintain a courteous and helpful professional Technical Support image 
at all times. Assess and respond to situations where standard
procedures have failed in isolating or fixing problems. Ability to
deal with customer issues in a timely manner and show above and beyond
customer service. Excellent problem solving skills a must

Salary: Ranges depending on experience. 

Hours: All shifts are open. Hours are flexable 

Location: Telecommute / This is a work from home job
0
rmscomp (1)
9/3/2003 2:21:54 PM
comp.jobs.computer 21900 articles. 5 followers. Post Follow

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Matthew B Hays
 
360 Billy Compton Branch, Pikeville, Kentucky  41501 
PHONE : (606) 437-0341, EMAIL : matthewbh1@hotmail.com
 
 
 
 
OBJECTIVE    

I want to implement the training and knowledge I have acquired towards this job; and to take on more responsibilities and acquire new skills in the process. To perform this job to the best of my ability. To understand the gravity and responsiblility of the tasks given me. I am currently a field hardware break-fix technician for PCs. I am looking for a part-time job to make ends meet. I have previously worked for a call center as a telephone support technician for dial-up/DSL services. 
     

     
     
EMPLOYMENT HISTORY

Employer: Worldwide TechServices, LLC
Title: Feild Technician
Location: Tewksbury, MA
Duration: 12/2012 - Current

Employer: Security Engineers, Inc.
Title: Security Gaurd
Location: Pikeville, KY
Duration: 12/2010 - 12/2012
Job Duties: Patrol and protect property for clients and keep written documentation of activities.

Employer: K-VA-T Food Stores, Inc.
Title: Courtesy Clerk
Location: Pikeville, KY
Duration: 08/2010 - 07/2011
Job Duties: Package customer orders, assist customer if needed, sweep, mop, and make sure shopping carts are available and cleared from lot.

Employer: Aramark Facilities Services, LTD
Title: Janitor
Location: Pikeville, KY
Duration: 08/2009 - 03/2010
Job Duties: Sweep, mop, wax, and buff floors on a college campus. Maintenance of work area.

Employer: Wal-mart Superstore
Title: Cashier
Location: Pikeville, KY
Duration: 9/2008 - 08/2009
Job Duties: Help customers check out using a cash register and bag mechandise. Dealing with different forms of payment procedures (cash, credit, debit, checks); as well as, loading prepaid and in-store debit/credit cards.

Employer: Amazon.com KYDC, Inc.
Title: Warehouse Worker/Stacker
Location: Lexington, KY
Duration: 11/2005 - 7/2008
Job Duties : Verify, compile, and package retail customer orders, for an internet-based company, in a outbound shipping warehouse associate position.   

Employer: ACS, Inc.
Title: Floater/Closer
Location: Lexington, KY
Duration: 02/2005  -  10/2005 
Job Duties: Digitizing insurance claims. Prepping, scanning, quality control, closing, management, and storage of paper documents, to be destroyed, in a mailroom facility. 

Employer: Precision Staffing Inc.
Title: Production Worker
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Job Duties: Production of automobiles on an assembly line. Maintenance and sustaining of work area.


Employer: Manpower At Toyota
Title: Production Worker
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Job Duties: Production of automobiles on an assembly line. Maintenance and sustaining of work area.

Employer: GattiTown
Title: Delivery Driver
Location: Pikeville, KY
Duration: 04/2004 - 05/2004
Job Duties: Delivery of italian foods to retail customers.


Employer: CDG Management LLC / Millennium Teleservices
Title: Telemarketer 
Location: Pikeville, KY
Duration: 03/2003  -  11/2003 
Job Duties: Telemarketer, outbound calls for fundraising projects.


Employer: Sykes Enterprises Incorporated 
Title: Telephone Support Technician/DSL and Dial-up Internet Support 
Location: Pikeville, KY
Duration: 08/2001  -  02/2003 
Job Duties: Telephone support for internet services. Including support for dial-up and DSL internet connections. Support for email and other online services. Dealing with end user complaints, resolving complex errors, and escalating issues to more advanced technical support (line of command). Training in DSL connections and networking protocols. Use of multiple Windows Operating System platforms (95, 98, NT, 2000, ME, and XP).


Employer: Lexmark Incorporated 
Title: Assembly Line Worker/Printer Manufacturing 
Location: Lexington, KY
Duration: 11/2000  -  06/2001 
Job Duties: Assembly, testing, quality control, and packaging of printed circuit boards for printers. Electronic part management and preparation. Stocking and maintaining work stations. Observing and implementing safety precautions in a hazardous environment.


Employer: Carmike Cinemas 
Title: Concessions Attendant 
Location: Lexington, KY
Duration: 05/2000  -  11/2000 
Job Duties: Stock, preparation, and sale of concessions and admission to the general public. Worked with a team in order to provide services to the customer in a timely and efficient manner, despite frequent complications.

Employer: Kentucky Wholesale and Tobacco Company
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Job Duties: Preparation of wholesale customer orders, to be delivered, in a warehouse position.




EDUCATION     

Major: Manufacturing Systems Technician
School: Mayo Vocational Technical College
Location: KY
Degree: Certified Electronics Technician
Completion Date: 06/1996 

 
     
     
CERTIFICATES AND LICENSES     

Certified Electronics Technician from Mayo Vocational Technical College
 
     
     
     
SKILLS AND ABILITIES    

Completion of basic electronics program and then continuing on to specialized training - Manufacturing Systems Technician. Use of multiple Windows Operating Systems (95, 98, 2000, ME, XP). Assembly of products on an assembly line. Understanding of how to use and repair internet connections (DSL and Dial-up). Stocking, rotating, filling orders, and loading of stock. 




DESIRED LOCATION    

Within 100 miles of: Lexington, KY.
Within 100 miles of: Prestonsburg, KY.
Within 100 miles of: Cincinnati, OH.

 
     
NOTES AND OTHER INFORMATION    

Willing to travel or relocate. References available upon request.
0
Matticus (1)
2/11/2014 1:25:43 PM
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