Tech Support Reps - Telecommute

Tech Support Rep 

General Information 
Company Name    RMS Computer Systems   
Company Type    Private 
Company Size    Small 
Position    Tech Support Rep (Technician)  
Industry    Computer / IT , Internet  
Job Type    Telecommute 
Location    US, Holiday 
Start Date    ASAP 
Visa Sponsorship    N/A 

Education    N/A 
Experience    Any 
Business Travel    No Travel 
Special Requirements 
Skill Knowledge Experience Need 
Mac Intermediate 1-2 years A Plus 
PC Intermediate 1-2 years A Plus 

Pay Rate    FLEXIBLE 
Additional Comp.    Commissions 
Benefits    N/A 
Company    RMS Computer Systems    
           3440 Umber Road 
           Holiday, US 
Business Type    Company (non-recruiter) 
Contact Person    Rosemarie Scordamaglia 
Email    rmscomp@tampabay.rr.com   
Phone    727-943-9627 
Fax      413-832-5245 
Reference    RMSTSR  

Our small but growing and busy Computer Tech & Computer Services firm
is looking a few new tech's to join our team: Please read the
following ad to see if it may be of interest to you.
Bring your experience to us by responding to technical support
via e-mail, voice mail, Live Chat and MAINLY phone. 

We are creating about 150 new positions. 

We need Tech Support Reps of all Kinds. We get all kinds of calls for
Mac Help,PC Help,Networking Issues,Virus and every other
computer/software/internet issue you can think of.

Job Reponsiblities: 
Calling back our customers to help them with their tech support
issues. Report to other staff members any perceived trends, positive
or negative, in calls/e-mails being received and/or solutions being
used. Make the best effort to fix the customer's issues and
modifications to ensure the problem will not reoccur.
Maintain a courteous and helpful professional Technical Support image 
at all times. Assess and respond to situations where standard
procedures have failed in isolating or fixing problems. Ability to
deal with customer issues in a timely manner and show above and beyond
customer service. Excellent problem solving skills a must

Salary: Ranges depending on experience. 

Hours: All shifts are open. Hours are flexable 

Location: Telecommute / This is a work from home job
rmscomp (1)
9/3/2003 2:21:54 PM
comp.jobs.computer 21900 articles. 5 followers. Post Follow

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Matthew B Hays
360 Billy Compton Branch, Pikeville, Kentucky  41501 
PHONE : (606) 437-0341, EMAIL : matthewbh1@hotmail.com

I want to implement the training and knowledge I have acquired towards this job; and to take on more responsibilities and acquire new skills in the process. To perform this job to the best of my ability. To understand the gravity and responsiblility of the tasks given me. I am currently a field hardware break-fix technician for PCs. I am looking for a part-time job to make ends meet. I have previously worked for a call center as a telephone support technician for dial-up/DSL services. 


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Major: Manufacturing Systems Technician
School: Mayo Vocational Technical College
Location: KY
Degree: Certified Electronics Technician
Completion Date: 06/1996 


Certified Electronics Technician from Mayo Vocational Technical College

Completion of basic electronics program and then continuing on to specialized training - Manufacturing Systems Technician. Use of multiple Windows Operating Systems (95, 98, 2000, ME, XP). Assembly of products on an assembly line. Understanding of how to use and repair internet connections (DSL and Dial-up). Stocking, rotating, filling orders, and loading of stock. 


Within 100 miles of: Lexington, KY.
Within 100 miles of: Prestonsburg, KY.
Within 100 miles of: Cincinnati, OH.


Willing to travel or relocate. References available upon request.
Matticus (1)
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